LDR 531 UOP (NEW) Week 3 – Quiz

LDR 531 UOP (NEW) Week 3 – Quiz

1. Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants o communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?
   1. Grapevine communication
   2. Nonverbal communication
   3. Written communication
   4. Oral communication

2. As a consequence of the information circulated by the grapevine in an organization, employees experience
   1. Increased anxiety
   2. Increased power
   3. Increased member satisfaction
   4. Increased certainty

3. When ___________ is of importance in decision making, group decisions are preferred to individual decisions.
   1. Clear responsibility
   2. Acceptance of solution
   3. Efficiency
   4. Speed

4. When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of
   1. Accommodating
   2. Comprising
   3. Competing
   4. Avoiding
5. Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs is manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here?
   1. Language
   2. Information overload
   3. Grapevine
   4. Filtering

6. When ________________, the result is role conflict
   1. Compliance with the group is marked by a tendency to notice and emphasize those aspects of the group that are distinctive
   2. Compliance with one role aids our performance in another role
   3. Compliance with one role requirement may make it difficult to comply with another
   4. Compliance with the group is an attempt to understand who we are and how we fit into the world.

7. Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group and dor his or her best to uphold the law. Which of the following terms best represents these beliefs?
   1. Similarity
   2. Role expectation
   3. Diversity
   4. Dispersion of responsibility

8. The time attendance system in the production of division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front level managers sent it for repair. In the meantime, he placed a register where all workers of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called
   1. Lying
   2. Filtering
   3. Communication apprehension
   4. Silence

9. The two general approaches to negotiation are _______ bargaining and _________ bargaining
   1. Distributive; integrative
   2. Formal; informal
   3. Emotional; rational
   4. Affective; reflective

1. A collectivist Chinese manager is most likely to use which of the following techniques for conflict management
   1. Authoritative command
   2. Avoiding
   3. Pressurizing
   4. Direct confrontation

1. Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy firm. A good part of her workday involves holding meetings and she likes to do work on a time bound schedule. For this reason, members of her team receive the agenda at the beginning of the meeting, followed by some time to contemplate over theissue at hand individually. Subsequently, the team members present their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose the most favored idea. This represents the _________ approach of group decision making
   1. Nominal group
   2. Reference group
   3. Interfacing
   4. Brainstorming
2. Synergy Inc. has assigned some f its best employees to form a cross functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, immediate manager is holding a meeting with them next week where we will provide them some additional training in strategies and methods that may work well for the team. The manager’s initiative to hold this meeting fulfills the ______ function of communication
   1. Filtering
   2. Information
   3. Emotional expression
   4. Control

3. To retain its edge in the organic health food market, Natura has established a high priority team comprised of senior executives from the company’s production, marketing, and research divisions. These employees work together closely to study consumer attitudes about organic health foods and come up with a closely monitored development and marketing strategy for new products This ensures that each division is informed of the specific needs, timelines, and expected outcomes of the strategy. It also makes Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the __________ type
   1. Problem solving
   2. Traditional
   3. Cross-functional
   4. Self-managed work

4. ______ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternatives courses of action
   1. Groupthink
   2. Social loafing
   3. In-group favoritism
   4. Cyber loafing

5. The ________ view of conflict focuses on productive resolution of conflicts
   1. Rational
   2. Interactionist
   3. Transactional
   4. Managed

6. ____________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.
   1. Problem-solving
   2. Self-managed work
   3. Independent
   4. Cross-functional

7. Shirley Shands is a hard worker but Debra, her manager is irritated with her. While Debra concedes that Shirley’s work gives her no cause for complaint. Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she hasto say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that_________
   1. Shirley and Debra come from a high-context culture
   2. Shirley uses filtering when communicating with Debra
   3. Debra is engaging in social loafing
   4. Shirley suffers from communication apprehension

8. Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources?
   1. Differentiation
   2. Association
   3. Negotiation
   4. Integration

9. Which of the following is a unique advantage of the lateral communication?
   1. Lateral communication facilities coordination at the intradepartmental level
   2. Lateral communication facilitates emotional expression, enhances motivation and helps the organization control its employees effectively.
   3. Lateral communication occurring with management’s knowledge and support can be beneficial even does not follow the formal vehicle structure
   4. Lateral communication helps in the transmission of ideas and information

1. The informal communication network in an organization is
   1. Based on clear and factual information
   2. Characterized by ambiguity
   3. Determined by organization
   4. Rooted in issues of minimal importance to employees

1. Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the _____________ type of small-group communication networks.
   1. Chain network
   2. Mesh network
   3. All-channel network
   4. Star network

2. Matt works as a sales representative at Tandem industries which manufactures and sells bicycles. He is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation?
   1. The company uses enterprise solutions to manage inventory
   2. The company keeps inventory levels low in order to reduce costs
   3. The company’s manufacturing facility is functioning at optimum capacity
   4. The company’s sales and logistics functions are tightly integrated

3. Which of the following statements is true regarding conflict?
   1. Diversity of goals among groups is a major source of conflict
   2. People low in the personality traits of disagreeableness, neuroticism, or self-monitoring are more likely to engage in a conflict
   3. The less specialized the activities of the group, the greater the likelihood of conflict
   4. The smaller the group, the greater the likelihood of conflict.

4. Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janice, who was inspired to take up this profession by the story of Florence Nightingale, had very strong idea about how she should behave as a nurse. She felt that as a nurse, she must be gentle, pleasant and caring at all times so she could serve her patients well, and she often went to great lengths as an intern putting in extra hours at the hospital and so on. The scenario reflects Janice’s
   1. Role conflict
   2. Role fuzziness
   3. Role perception
   4. Role ambiguity

5. Which of the following is desirable when a crucial project is delegated to a virtual team?
   1. Avoiding publicity of the team’s progress and success in the organization
   2. Discouraging the sharing of unique information as it benefits some employees unfairly
   3. Promoting a sense of independence over the group spirit to encourage competition
   4. Engaging in close mentoring of the work being done by the team throughout the project

6. Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate?
   1. Written communication
   2. Lateral communication
   3. Nonverbal communication
   4. Downward communication

7. With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors?
   1. Common purpose
   2. Climate of trust
   3. Social loafing

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